i don't think xanax works for me xanax mg xanax paradoxical effects

tramadol dosage moderate pain cheap tramadol can u drink alcohol while on tramadol

soma records uk soma online exercicios de matematica sobre soma e produto

soma'daki spor salonları buy soma nota enem soma divide 5

2005 trailblazer ambient temperature sensor location ambien 10mg ambien wake up middle night

chemische formel valium diazepam 5mg 10mg valium get you high

buy valium online Killeen buy valium online valium for migraine associated vertigo

ou acheter xanax buy xanax no prescription citric acid and xanax

tramadol propiedades tramadol 50mg can i take naproxen 500 with tramadol

is tramadol over the counter in india tramadol 50mg is tramadol 50 mg stronger than vicodin

AirTravelTech_m_0724

The rise of digital technology and marketing in the hospitality industry has created a new kind of traveler who is adept at all available online and mobile tools.  They use these tools to jump across all industry-defined silos.  These new travelers do not require a lot of handholding, they shun human interaction and know their way around everywhere they go.

These travelers were documented in a Skift report titled, “14 Global Trends That Will Define Travel in 2014.”  How can you reach these travelers and keep them satisfied during their stay at your property?  Let’s take a look at some options that are geared towards the newly emerging “Silent Traveler”.

Mobile Check-in Opportunities

No traveler really enjoys the tedious process of a front desk check-in.  Waiting in line can be a hassle, and Silent Travelers do not always feel comfortable with extended amounts of face-to-face interaction.  One of our recent blog posts, “Hotels Expand Mobile Check-In Options” discusses steps hotels are taking to make the check-in process simpler and mobile-driven.

Third Space Creativity

Silent Travelers still need a place to be able to operate the technology they travel with, putting a premium on creating a usable third space on your property.  All travelers are looking for Wi-Fi connectivity, and most of them believe this should be a complimentary service.  Click here to learn more about third spaces.

Response to Feedback

If the hospitality — the actual human to human interaction — part of the travel industry becomes less and less important, how does the industry define itself? How does it understand the needs of its customers and fulfill them?

Although these Silent Travelers may not be talking to people face-to-face, they are often jumping on review sites, or a property’s own website, to leave feedback about their stay.  It is important to manage these channels and respond to this feedback as soon as possible.  This ensures that the voice of the Silent Travelers is being heard, and their concerns are addressed like those of any other guest.

Leave a Reply

Your email address will not be published.