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Amenities are a critical factor in how travelers perceive your property when they stay with you.  Millennial travelers are looking for the latest technological advancements, families are looking for more space, and most travelers are looking for some help along the way.

The latest Hotels.com Amenities Survey revealed the Top 10 Most Important Hotel Property Amenities and the Top 10 Most Important In-Room Amenities.  To gain this valuable data, Hotels.com surveyed 1,000 travelers globally who have a trip planned in the next six months.

Not surprisingly, hotel guests preferred Wi-Fi over any other in-room features, and ranked Wi-Fi availability third-highest for shared spaces in the property.  The need for constant connectivity is at an all-time high thanks to all of the mobile technology at everyone’s fingertips.

As more amenities become standardized (parking, non-smoking rooms, pools, etc.), you have to find new ways to differentiate your property from the rest of the pack.  Taylor L. Coleg, APR travel expert for Hotels.com, confirmed that today’s travelers are placing more value on quality food options than ever before.

What else can you do to set your property apart?  Look at the following lists to determine what you have, and what you are missing.  Not all of these amenities are feasible with every property.  For instance, a cozy B&B on the coast may not need a swimming pool, or a bar, but it may need to add air conditioning so that travelers will enjoy a more pleasant experience.

Top 10 Most Important Hotel Property Amenities
1.  Complimentary Breakfast
2.  Restaurant
3.  Internet/Free Wi-Fi
4.  Parking
5.  24-Hour Front Desk Service
6.  Smoke Free Hotel
7.  Swimming Pool
8.  Bar
9.  Air Conditioning
10.  Coffee/Tea in Lobby

Top 10 Most Important In-Room Amenities
1.  Internet/Free Wi-Fi
2.  Bathroom Shower
3.  Room Size
4.  TV Facilities
5.  Air Conditioning
6.  Coffee/Tea
7.  Non-Smoking Rooms
8.  Premium Bedding
9.  Daily Housekeeping
10.  Mattress Type

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