Upselling for Guest Satisfaction and Revenue

With occupancy rates returning to pre-recession levels in many parts of the world, many property owners and hoteliers expect that revenue per available room (RevPAR) and average daily rates (ADR) will continue to grow with an increased number of heads in the beds.  However, without an effective upselling program, it will be difficult for properties […]

The Future of SmartPhones

A recent post on Venture Beat discussed the future of mobile technology, but the conversation was not centered around the phones themselves, but on adaptive operating systems. You may have already seen examples of these adaptive OS’s with your own smartphone. Have you been directed to Facebook when you were trying to access Twitter? Companies […]

Priceline Looks to Enhance Mobile Offerings

OTA’s and mobile technology are two themes you see a lot on the Business Blog, and a recent interview with the company’s chief marketing officer regarding Priceline entering the on-property services market may be a signal of things to come throughout the travel industry. Priceline’s goal is to play a larger roles throughout the […]

How Travelers View a Hotel's Digital Experience

We have discussed the role technology plays in the hospitality at length on the Business Blog, but the digital customer experience agency MCD Partners has taken this examination a step further.  They surveyed 1,000 American travelers about their views on the average hotel digital experience. In particular, the agency breaks down digital experiences across […]

Gartner Releases 2013 Tablet Sales Numbers

Mobile devices are the wave of the future, but these are not limited to just smartphones.  Analysts at Gartner recently released their tablet sales numbers for 2013, and property managers across the hospitality industry should consider these statistics when building mobile sites moving forward. According to Gartner, 195 million tablets were sold in 2013 with […]