Winning Back Reservations

  Let’s take a trip back to the days of dial-up internet and households having a home phone number, instead of the majority of us carrying a smartphone in our pocket. You may be wondering why we’re taking a step back in time, but this was also the time when guests could only make reservations […]

Driving Traffic to Your Website

  More guests staying at your property means you’re making money.  That seems like pretty straight forward logic, but digging deeper you need to ask yourself “How are these guests actually finding and booking their trip?” With OTAs flooding the market, many properties overwhelmed with seemingly can’t-miss opportunities to generate bookings. Taking more bookings means […]

Utilizing the Guest Follow-Up

If you’re like most businesses in the hospitality industry, you dedicate most of your marketing efforts to attracting guests to your property and making sure their stay is great. That sounds like a pretty basic concept, but what happens when a guest leaves? It’s important to follow-up with guests in a personal manner for numerous […]