How (and Why) to Humanize Your Online Presence

To drive more reservations and profit for your resort this year, you need to be able to effectively connect with and nurture travelers who discover your resort online. This year, more people are using the internet to plan their vacations and book travel accommodations than ever before. Consider the following statistics about the state of travel […]

How to Excel at Customer Service: A Guide for New Reservation Agents

In the hospitality industry, amazing customer service is the key to establishing a strong reputation, driving word-of-mouth, attracting new guests, and boosting revenue year-over-year. To increase the amount of bookings you take each month, you’ll need to make customer service a priority at your property. To make your guests feel welcomed and excited to tell […]