How to Excel at Customer Service: A Guide for New Reservation Agents

In the hospitality industry, amazing customer service is the key to establishing a strong reputation, driving word-of-mouth, attracting new guests, and boosting revenue year-over-year. To increase the amount of bookings you take each month, you’ll need to make customer service a priority at your property. To make your guests feel welcomed and excited to tell […]

What Does Your Data Look Like?

With the copious amount of technological tools available to property owners today, there is more data at everyone’s fingertips. Data spreads across all parts of your business operation, from your online presence and pricing to benchmark numbers and more. This may seem overwhelming, but this data can be extremely beneficial to your business. The real […]

Winning Back Reservations

  Let’s take a trip back to the days of dial-up internet and households having a home phone number, instead of the majority of us carrying a smartphone in our pocket. You may be wondering why we’re taking a step back in time, but this was also the time when guests could only make reservations […]

Driving Traffic to Your Website

  More guests staying at your property means you’re making money.  That seems like pretty straight forward logic, but digging deeper you need to ask yourself “How are these guests actually finding and booking their trip?” With OTAs flooding the market, many properties overwhelmed with seemingly can’t-miss opportunities to generate bookings. Taking more bookings means […]