To build a sustainable and profitable business in the travel & hospitality industry today, you need to be using email to nurture relationships with past and future guests. Spending time engaging with your guests and followers on social media is beneficial, making phone calls is crucial, but email is an absolute must. It’s one of […]
To exist in the hospitality industry today, you need to have a website. That’s really the bare minimum in order to compete in the space. To actually drive people to book reservations at your property over your competitors though, just having a website isn’t enough. If you want to play to win, you must have […]
In the hospitality industry, amazing customer service is the key to establishing a strong reputation, driving word-of-mouth, attracting new guests, and boosting revenue year-over-year. To increase the amount of bookings you take each month, you’ll need to make customer service a priority at your property. To make your guests feel welcomed and excited to tell […]
You can have the most beautiful property in the world, the best team of employees, the cleanest facilities, and the tastiest food, but it’s all for nothing unless you’re able to bring new guests through your doors each month. If you’re like most property managers, your business thrives or dives based largely on your ability […]
The internet has leveled the playing field in the hospitality industry. It’s no longer big guys vs. big guys and little guys vs. little guys—instead, everyone is competing against each other for the attention and loyalty of travelers. To differentiate from competitors, capture more leads, and drive more bookings at your property this year, you […]
While exhibiting at VRMA last month, the ResortsandLodges team gave customers and prospects the chance to win an iPad mini with demo sign-up. The ResortsandLodges team had the ability to catch up with customers as well as meet new prospects and showcase our suite of services. We’re pleased to announce that Carole of Atlantic Vacation […]
With the copious amount of technological tools available to property owners today, there is more data at everyone’s fingertips. Data spreads across all parts of your business operation, from your online presence and pricing to benchmark numbers and more. This may seem overwhelming, but this data can be extremely beneficial to your business. The real […]
Let’s take a trip back to the days of dial-up internet and households having a home phone number, instead of the majority of us carrying a smartphone in our pocket. You may be wondering why we’re taking a step back in time, but this was also the time when guests could only make reservations […]
More guests staying at your property means you’re making money. That seems like pretty straight forward logic, but digging deeper you need to ask yourself “How are these guests actually finding and booking their trip?” With OTAs flooding the market, many properties overwhelmed with seemingly can’t-miss opportunities to generate bookings. Taking more bookings means […]
Your business may have different offerings for your guests, when the seasons change. It is important to update your business, both online and onsite at your property, throughout the year. Online When it comes to keeping up with the seasons and your online presence, we like to look at what our ResortsandLodges customers do to […]
