How to Excel at Customer Service: A Guide for New Reservation Agents

In the hospitality industry, amazing customer service is the key to establishing a strong reputation, driving word-of-mouth, attracting new guests, and boosting revenue year-over-year. To increase the amount of bookings you take each month, you’ll need to make customer service a priority at your property. To make your guests feel welcomed and excited to tell […]

Discounts at your Property

  ResortsandLodges has been helping properties create and optimize deals, specials, and packages for years, and the question we field most often from property owners and revenue managers is “What works the best?” Depending on what you’re able to discount, or offer in the form of additional amenities and services, there are plenty of ways […]

A Celebratory Toast

The teams from ResortsandLodges/TRACK and HomeAway announced their partnership with a private hospitality event held during last week’s RezFest conference at SeaWorld – Orlando, FL. Over 40 attendees, Ryan Bailey, CEO of ResortsandLodges/TRACK, and John Suzuki, VP of Sales with HomeAway, toasted to the newly formed partnership. John Suzuki explained briefly to HomeAway customers the […]

What’s Your Data Look Like?

With the copious amount of technological tools available to property owners today, there is more data at everyone’s fingertips. Data spreads across all parts of your business operation, from your online presence and pricing to benchmark numbers and more. This may seem overwhelming, but this data can be extremely beneficial to your business. The real […]

Winning Back Reservations

  Let’s take a trip back to the days of dial-up internet and households having a home phone number, instead of the majority of us carrying a smartphone in our pocket. You may be wondering why we’re taking a step back in time, but this was also the time when guests could only make reservations […]