To exist in the hospitality industry today, you need to have a website. That’s really the bare minimum in order to compete in the space. To actually drive people to book reservations at your property over your competitors though, just having a website isn’t enough. If you want to play to win, you must have […]
In the hospitality industry, amazing customer service is the key to establishing a strong reputation, driving word-of-mouth, attracting new guests, and boosting revenue year-over-year. To increase the amount of bookings you take each month, you’ll need to make customer service a priority at your property. To make your guests feel welcomed and excited to tell […]
You can have the most beautiful property in the world, the best team of employees, the cleanest facilities, and the tastiest food, but it’s all for nothing unless you’re able to bring new guests through your doors each month. If you’re like most property managers, your business thrives or dives based largely on your ability […]
The internet has leveled the playing field in the hospitality industry. It’s no longer big guys vs. big guys and little guys vs. little guys—instead, everyone is competing against each other for the attention and loyalty of travelers. To differentiate from competitors, capture more leads, and drive more bookings at your property this year, you […]
While exhibiting at VRMA last month, the ResortsandLodges team gave customers and prospects the chance to win an iPad mini with demo sign-up. The ResortsandLodges team had the ability to catch up with customers as well as meet new prospects and showcase our suite of services. We’re pleased to announce that Carole of Atlantic Vacation […]
ResortsandLodges has been helping properties create and optimize deals, specials, and packages for years, and the question we field most often from property owners and revenue managers is “What works the best?” Depending on what you’re able to discount, or offer in the form of additional amenities and services, there are plenty of ways […]
The teams from ResortsandLodges/TRACK and HomeAway announced their partnership with a private hospitality event held during last week’s RezFest conference at SeaWorld – Orlando, FL. Over 40 attendees, Ryan Bailey, CEO of ResortsandLodges/TRACK, and John Suzuki, VP of Sales with HomeAway, toasted to the newly formed partnership. John Suzuki explained briefly to HomeAway customers the […]
With the copious amount of technological tools available to property owners today, there is more data at everyone’s fingertips. Data spreads across all parts of your business operation, from your online presence and pricing to benchmark numbers and more. This may seem overwhelming, but this data can be extremely beneficial to your business. The real […]
Let’s take a trip back to the days of dial-up internet and households having a home phone number, instead of the majority of us carrying a smartphone in our pocket. You may be wondering why we’re taking a step back in time, but this was also the time when guests could only make reservations […]
More guests staying at your property means you’re making money. That seems like pretty straight forward logic, but digging deeper you need to ask yourself “How are these guests actually finding and booking their trip?” With OTAs flooding the market, many properties overwhelmed with seemingly can’t-miss opportunities to generate bookings. Taking more bookings means […]
