These Big Website Mistakes Are Costing You Leads and Bookings

To boost property awareness and connect with new travelers who have never stayed with you before, you need to have an online presence — in many cases a website. To get people to actually book reservations with you though, simply having a place for online visitors to land isn’t enough. In order to successfully convince […]

Your Brand.com Focus: Bookings and Data

The growth of third-party intermediaries, including OTAs and meta-search sites, has cluttered the booking landscape in recent years, making it difficult for branded hotels and their websites to keep pace. During the Hospitality Technology Europe show in London, a panel of experts discussed ways to increase conversion rates from brand.com websites by capturing not only […]

Google Set to Change Mobile Search Ranks

By now, many of you have likely heard about Google’s new mobile search update and how it will affect the mobile search rankings for websites which are not “mobile friendly”. Industry experts have taken the liberty of naming April 21st, the first day the search update will go into effect, as “Mobilegeddon” Day.

6 Reasons Consumers may not Like your Travel Images

It is said that a picture is worth a thousand words, but what happens when your specific picture just does not measure up to rest?  Visual content represents some of the most effective marketing practices in nearly every industry, especially in the hospitality industry where travel images are powerful elements. If you do not realize […]

Raising the Bar in a Multi-Channel Travel World

Customer experience in the hotel industry, as in any industry, is about consistency.  It’s not enough to have the newest self-service tools, mobile apps or improved services.  Individually, these initiatives can work, but there needs to be consistency across all touch points based on guest requirements to ensure satisfaction. Hotels are currently attempting to generate […]

7 Ways to Build Customer Loyalty

  Online hospitality is transforming into an industry defined by personalization, relevant content and the social experience travelers influence everyday. As this trend continues to unfold, it is becoming increasingly difficult to build brand loyalty. How do you win a customer over and keep them coming back time and time again, when the travel process […]

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It is no secret that the days of multi-screen use are upon us. The big challenge facing marketers is how to address the reality that consumers are viewing products on multiple screens (smartphones, tablets, desktops, laptops, etc.) multiple times per day. How do you send the same message across an iPad screen that someone is […]