non-negotiable - Blog

While working with an abundance of properties of all types and sizes, we’ve seen what it takes for a business to be successful. On our journey to level the playing field for the independent property, we’ve found what we believe are four non-negotiables that all properties must have in order to be successful. Take a look to make sure you have these four things in place to help your business.

Web Presence

Your website is the storefront for your business, and when a traveler lands on your homepage you should be selling experiences in an effective way. Your website needs to load quickly, be responsive and have up-to-date information for guests. Besides your site, it is important that your business has a strong presence on social media, not only promoting yourself but other attractions in your area. By doing this, you’ll show potential guests that there is plenty to see and do around your property.

Reservation System

Taking reservations should be simple for employees at your property. In the world of technology, you should no longer be relying on spreadsheets and notepads to take reservations. Instead you should have a system in place that effectively gathers information while seamlessly guiding travelers through the booking process.  

Operating System

When it comes to running your business, a good operating system is critical. Not only can you keep all important information in one place, but you have the ability to run everything from one spot. Finding the right operating system makes running your business efficiently much simpler than if you do not have a good operating system in place.

Contact System

You should never need to question if you’ve talked to a guest before. By having a contact system in place, you’re able to track who’s inquired and stayed at your property with ease. Having the right information in front of you when a guest inquires can help generate bookings, increasing your revenue.

No matter where you’re located, the size of your business or what type of travelers you cater to, these are the four non-negotiables we believe you should have in place. Missing any of these? We at ResortsandLodges.com and TRACK Hospiality Software have solutions for you. Feel free to contact us here.

Looking to improve in these categories? Contact us here.